Privacy Policy for BhaiZap

Last updated: 22 March 2026

1. Introduction

Welcome to BhaiZap ("we," "our," or "us"). We provide messaging and communication services using the WhatsApp Business API. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and services.

2. Information We Collect

To provide our messaging services, we may collect the following types of information:

  • Account Data: Name, email address, and business details when you register for an account.
  • Messaging Data: Phone numbers of your customers, message content, delivery receipts, and user opt-in/opt-out statuses required for WhatsApp messaging.
  • Usage Data: Logs and metadata related to the volume and timing of messages sent through our platform.

3. How We Use Your Information

We use the collected data exclusively to:

  • Facilitate the sending and receiving of WhatsApp messages via our platform.
  • Manage and maintain your WhatsApp Business Account (WABA).
  • Monitor for spam and ensure compliance with WhatsApp's Commerce and Business Policies.
  • Provide customer support and improve our platform's functionality.

4. Sharing Your Information (Third-Party Partners)

To deliver our services, it is necessary to share specific data with our trusted infrastructure partners. We do not sell your personal information. We share data only with:

  • Meta Platforms, Inc. (WhatsApp): We use the WhatsApp Business API to route your messages. Meta requires access to phone numbers, message content, and account metadata to deliver messages and enforce their anti-spam policies.
  • Twilio Inc.: We utilize Twilio as our official communications partner to connect our software to the WhatsApp network. Twilio processes message data and phone numbers on our behalf securely.

5. Data Security and Retention

We implement appropriate technical and organizational security measures to protect your data against unauthorized access or disclosure. We retain messaging logs and user data only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

6. Your Data Privacy Rights

Depending on your location, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request the deletion of your account and associated data from our active systems.
  • Opt-out of receiving future communications.

7. Contact Us

If you have any questions or requests regarding this Privacy Policy or how your data is handled, please contact us at: